Terms of Service

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1. Service Description

Troubleline® provides server security, optimization, and management software ("Agent") and a cloud-based management panel ("Service"). The Agent runs on your server; the Service runs on our cloud infrastructure.

2. Account & License

Each subscription provides a license key tied to a specific number of servers (per your plan). License keys are bound to server fingerprints and cannot be shared or transferred between servers without deactivating the original.

3. No Uptime Guarantee (Best Effort)

The Service is provided on a best-effort basis. While we strive for high availability, we do not guarantee specific uptime percentages for Shield, Pro, or Agency plans. Enterprise plans include SLA terms discussed separately.

4. Data & Privacy

Your data stays on YOUR server. We never access, store, or transfer your website content, database records, or user data.
We collect server metrics (CPU, RAM, disk, load, service status) for the dashboard and optimization engine. This data is anonymized in aggregate.
Attack signatures and threat data are shared across the collective intelligence network to protect all customers.
Backups are fully encrypted before leaving your server. We cannot read your backup contents.

5. Backups

Backups are provided as a convenience feature. While we use encryption and verification (SHA-256), backups are provided as-is. You should maintain your own independent backup strategy. We are not responsible for data loss from backup failures.

6. Limitation of Liability

Troubleline is a tool that assists with server management. We fix what we can, but we are not responsible for data loss, downtime, security breaches, or any damages resulting from use of the Service. Our total liability is limited to the amount you paid for the Service in the preceding 12 months.

7. Acceptable Use

You may not use Troubleline to manage servers hosting illegal content, distribute malware, conduct attacks against other systems, or violate any applicable laws. We reserve the right to revoke licenses for abuse.

8. Payment & Refunds

Subscriptions are billed monthly via PayPal.
30-day money-back guarantee — no questions asked.
After 30 days, refunds are prorated at our discretion.
Failed payments trigger a 7-day grace period, then 14-day degraded mode, then license revocation.

9. Termination

You may cancel your subscription at any time. Upon cancellation, the Agent enters degraded mode (monitoring only) and eventually stops. No data is deleted from your server — the Agent simply stops running.

10. Changes to Terms

We may update these terms with 30 days notice via email. Continued use after changes constitutes acceptance.

11. Contact

Questions? Email support@troubleline.com